Home > Digital Download Issues

Digital Download Issues


Most digital download issues can be resolved by ensuring that you are inputing the photo code the correct way. 

The photo code looks something like this. AB8-ABC-DEF it does not include numbers other then the number in the first 3 letters of the code. If you have a code that looks like AB8-ABC-DEF-0452 this is a specific code for a specific photograph and will result in an error.

The photo code includes all DASHES and they must be input in order for the code to work.

If you have verified that you are inputting the code the correct way and are still experiencing problems, please create a support ticket by clicking on the SUBMIT TICKET link on this page.

One of our support agents will respond to you within 24 hours of your submission. 

Thank you!